Our commitment
We want every journey to go well. If something has not met your expectations, please tell us so we can put it right and improve our service.
How to complain
- By phone on 0208 398 7676 (24 hours a day).
- By email to info@eshercars.uk.
- By WhatsApp or by using the form on our Contact page.
- By post to: WESA LIMITED trading as Esher Cars, Castle Court, 41 London Road, Reigate, Surrey RH2 9RJ.
Please include your name and contact details, the date and time of the journey, the pick-up and drop-off, the driver or vehicle if you know it, and what went wrong.
What happens next
- We will acknowledge your complaint within 2 working days.
- We will investigate and send you a full written response within 14 days. If it will take longer we will tell you why and keep you updated.
- Every complaint is recorded in our complaints register and used to improve our service.
If you are not satisfied
If you are not happy with our response, or you would like to raise a concern about a licensed driver, vehicle or operator, you can contact the licensing team at Reigate & Banstead Borough Council, which issued our operator licence (reigate-banstead.gov.uk). Our licence number is 26/00979/OL.
Serious concerns
If you believe a crime has been committed or you are in danger, contact the police on 999 (or 101 in a non-emergency).